Urgent Opening for Manager Service for Fortune 500 Company

Please read the Job Description as Below.
Location Delhi
Experience 6 -10 Years
Qualification BE / BTECH Or Diploma in Electronics / Telecommunication
Network
· Network expansion as per operator requirements
· Implementation of policies and procedures in the L2 centers and collection points through the executives and managers
· Ensure availability of infrastructure at L2 location in terms of
o Spares
o Manpower
o Infrastructure like PC, Internet etc.
· L2 center’s viability
· Regular training

Deliverables
· Ensure L2 centers provide 3 day TAT for end customers L3 level repairs
· Weekly meeting with state circle head of operator, minutes of meeting to be circulated
· Coordination with the concerned Nokia and operator’s representative to resolve customer complaints
· Telecom interaction with all operator’s CC Managers

Monitoring
L2 centers
· Customer complaints escalation
· Warranty claims
· Swap availability at L2 centers
· Spare parts availability

L3 Center
· Consistent repair output of the handsets
· TAT of 1 hour for customer sets and maximum 1 day for L2 handsets

HO
· Regular and timely reporting

INDUSTRY PREFFERED – Telecom
ESSENTIAL – Should have GoodTechnical skills
CORE COMPETENCIES
1. Good Communication skills
2. Good Managerial Skills
3. Ability to handle a huge team
4. Problem Solving skills
5. Multi tasking
Please Call Leena @ 9811501453
email 1source.hr@gmail.com

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